Refund Policy

Most tools in this category say all fees are non-refundable. We think that is both bad practice and, for consumers in several markets, unenforceable — so we do the opposite and write down what we will actually do.

A subscription charge is refundable in full when both of these are true:

• You request it within 7 days of the charge, and
• You have used less than 20% of the credits included in that billing period

If you have used more than 20%, we can refund the unused portion pro-rata at our discretion — ask, and we will look at the account.

Cancelling a subscription stops future charges but does not by itself refund the current period. You keep access and credits until the period ends.

If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason.

Because the Service is digital content supplied immediately, you are asked at checkout to consent to immediate performance and to acknowledge that you lose the withdrawal right once supply begins. Where you have not yet generated any images, we honour the full 14-day withdrawal regardless.

This statutory right sits alongside — and where more generous, overrides — the 7-day policy above. Nothing in this document removes a right you have under mandatory consumer law.

Top-up packs are refundable in full within 7 days if none of the credits in the pack have been used. Once any credit from a pack is spent, the pack is non-refundable, because the compute has already been consumed. Unused top-up credits do not expire while your account is active.

Refunds are issued through the payment provider that processed the original charge and returned to the original payment method. Card issuers typically take 5 to 10 business days to post it, and we cannot speed that up.

Any sales tax or VAT collected on the original charge is refunded with it.

If a charge or refund on your statement does not look like something you recognise, email us before disputing it — we can identify it faster than your bank can.

• Periods that ended more than 7 days ago, other than where statutory rights apply
• Accounts terminated for a serious breach of the Acceptable Use Policy
• Credits consumed on results you did not like — regenerating is free of charge in the sense that we will credit back genuinely defective output, so tell us rather than absorbing it
• Enterprise agreements, which are governed by their own contract

If a batch failed, returned corrupted files, or produced output unrecognisable as your product, that is a defect rather than a matter of taste. Email us and we will credit it back.

Email support@tradarsai.com from your account email address with the charge date and, if you like, the reason. We reply within 2 business days and approved refunds are submitted the same day.

Please contact us before filing a chargeback. A dispute freezes the account while the card network investigates, which usually takes far longer than simply refunding you. If a charge is genuinely unauthorised, say so and we will refund immediately and help you secure the account.