Privacy Policy

This policy explains how TRADARS AI handles personal data for visitors to our website, people who request early access, and account holders. TRADARS AI is the data controller for that processing.

Contact us about anything in this policy at support@tradarsai.com.

Information you give us

• Account details — email address, and optionally a name and company name.
• Early-access requests — email address, and optionally the platform you sell on and your monthly product volume.
• Uploaded images — the product photos you submit for generation, plus any prompt or styling instructions you add.
• Support messages — whatever you choose to include when you contact us.

Information collected automatically

• Usage data — pages viewed, features used, credits consumed, and errors encountered.
• Device and connection data — browser type, operating system, approximate location derived from IP address, and the IP address itself.
• Cookies — see our Cookie Policy for the full list.

Information from payment

Payments run through a third-party payment provider acting as merchant of record. We receive confirmation of a successful charge, the plan purchased and the billing country. We never receive or store your full card number.

• To provide the Service — generating and delivering your images, managing your account and credits. Legal basis: performance of a contract.
• To take payment — processing subscriptions and refunds through our merchant of record. Legal basis: performance of a contract and legal obligation.
• To keep the Service secure — abuse detection, rate limiting, fraud prevention. Legal basis: legitimate interests.
• To improve the product — aggregated, non-identifying usage analysis. Legal basis: legitimate interests.
• To send service email — access invitations, billing notices, material changes to these documents. Legal basis: performance of a contract.
• To send marketing email — only where you have opted in, and every message carries an unsubscribe link. Legal basis: consent.

Your images are sent to model providers only to render the specific request you made, and are processed under contracts that prohibit those providers from retaining or training on them.

The only exception is content you explicitly send us for support — for example attaching a result to a bug report — which we use solely to investigate the issue you raised.

We do not sell personal data. We share it only with the service providers we need to operate, each bound by a data processing agreement:

We may also disclose data where legally required, to enforce our terms, or as part of a merger or acquisition — in which case we will notify you before your data becomes subject to a different policy.

Yes. Our infrastructure and model providers are primarily in the United States, so data from the EU, UK and elsewhere is transferred there. Those transfers rely on the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum where applicable, and, for certified providers, the EU-US Data Privacy Framework.

Download and archive anything you need to keep. We delete on schedule and cannot recover images after deletion.

Depending on where you live, you have some or all of the following rights over your personal data:

• Access a copy of the data we hold about you
• Correct data that is inaccurate or incomplete
• Delete your data (the “right to be forgotten”)
• Restrict or object to certain processing
• Receive your data in a portable, machine-readable format
• Withdraw consent at any time, without affecting past processing
• Lodge a complaint with your local data protection authority

Email support@tradarsai.com to exercise any of these. We respond within 30 days and do not charge for reasonable requests.

Under the CCPA as amended by the CPRA, California residents have the right to know what personal information is collected and for what purpose, to delete it, to correct it, and to opt out of its sale or sharing.

We do not sell or share personal information as those terms are defined by the CPRA, and we do not use or disclose sensitive personal information beyond what is necessary to provide the Service.

We will not discriminate against you for exercising any of these rights. Submit a request at support@tradarsai.com; an authorised agent may submit on your behalf with written permission.

Our Cookie Policy lists every cookie we set, what it does, how long it lasts, and how to disable it. We do not set analytics or marketing cookies without consent where consent is required.

The Service is for business use and is not directed at anyone under 18. We do not knowingly collect data from children. If you believe a child has given us personal data, email support@tradarsai.com and we will delete it.

We will post the updated policy here with a new version number and date. For material changes — a new purpose for processing, a new category of recipient — we notify account holders by email at least 14 days before the change takes effect.

TRADARS AI — support@tradarsai.com